We are aware customers are receiving a busy signal when calling our Cass and Briggs locations. If you need assistance, please call our Joliet office at (815) 729-4040, and someone will be able to assist you. We apologize for the inconvenience and are working quickly to correct the phone line issue.
Telephone us at 815-740-3280 or write us at 801 S. Briggs Street, Joliet, IL if you think your statement or receipt is wrong or if you need more information about a transfer on the statement or receipt. We must hear from you no later than 60 days after we sent you the FIRST statement on which the error or problem appeared.
(1) Tell us your name and account number.
(2) Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe there is an error or why you need more information.
(3) Tell us the date and the dollar amount of the suspected error.
We will investigate your complaint and will correct any error promptly. If we take more than 10 business days to do this, or 20 business days for a point-of-sale transaction, we will recredit your account for the amount you think is in error, so that you will have use of the money during the time it takes us to complete our investigation. To qualify for this recredit, we require a written notice of the problem or complaint within 10 business days of your telephone call to us.
If you think your bill is wrong, or if you need information about this loan or a transaction on this statement, please write to us at the address listed on the front of this statement. We must hear from you no later than 60 days after we sent you the FIRST statement on which the error or problem appeared. You can telephone us, but doing so will not preserve your rights.
In your letter, please give us the following information:
(1) Your name and your account number.
(2) Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe there is an error or why you need more
(3) The date and the dollar amount of the suspected error.
You do not have to pay any amount in question while we are investigating, but you are still obligated to pay the parts of your bill that are not in question. While we investigate your questions, we cannot report you as delinquent or take any action to collect the amount you question.
We figure the interest portion of the Finance Charge on your account by applying the periodic rate to the “Daily Balance” of your account for each day in the billing cycle. To get the “Daily Balance”, we take the beginning balance of your account each day, add any new advances, and subtract any unpaid finance charges and any payments or credits. This gives us the “Daily Balance”.