Frequently Asked Questions

I am unable to enroll in online banking. What is the problem? Most customers need to contact the bank to have the service turned on for them prior to enrolling the first time. Contact a customer service associate at 815-467-4386, stop into a branch, or send us a message at Contact Us.

I have forgotten my user id or password. How do I reset it? Contact a customer service associate at 815-467-4386, stop into a branch, or send us a message at Contact Us.

Why can’t I pay bills from multiple accounts or my savings account? You may pay bills from your primary checking account through the online bill pay service. Bills may not be paid from a savings account. For additional bill payment options, please contact a customer service associate at 815-467-4386, stop into a branch, or send us a message at Contact Us.

Why can’t I download the M&M Bank Mobile Banking App to my tablet? The M&M Bank Mobile Banking application is currently only available for mobile phones. You may access M&M Bank’s online banking site through this website http://m-mbank.com with your tablet.

Why can’t I view the check images on my eStatement? Make sure the “Document Type” dropdown field is the “Image eStatement” option for the account you are trying to access. If you are still unable to view images, please contact a customer service associate at 815-467-4386, stop into a branch, or send us a message at Contact Us.

I’ve signed up for text alerts, but I haven’t received any. Is there a problem? Verify that you have chosen the correct mobile phone carrier (i.e. AT&T, Verizon, T-Mobile, etc). If you are still having issues with receiving alerts, contact a customer service associate at 815-467-4386, stop into a branch, or send us a message at Contact Us.

Why can’t I enroll all of my accounts for eStatements? You are able to enroll accounts in which you are an owner. Accounts in which you are not an owner, such as a minor savings account for which you are the custodian, are not available for eStatements through your online banking account.

Why won’t the Online Banking Log In screen come up when I click on “Login”? Check to make sure your pop-up blocker is turned off.